This page explains how service delivery works for ShikshaNetra software, websites, mobile apps, onboarding, and digital access.
Effective date: July 9, 2026
This page is intended for public payment and merchant-policy compliance where a delivery or shipping policy URL is requested.
ShikshaNetra is primarily a software service. Most purchases, subscriptions, or fee-related transactions on the platform relate to digital access, school records, or online payment processing rather than physical goods.
For software or platform access, delivery is considered completed when the user, school, or authorized administrator receives working access to the dashboard, website, app, account, module, or digital service purchased or provisioned.
Implementation or onboarding timelines may vary depending on school requirements, data readiness, requested modules, customization scope, and communication turnaround from the institution.
We do not ordinarily ship physical products as part of the standard software platform. If any physical deliverable is offered separately in the future, the applicable shipping terms, charges, and timelines will be communicated in writing at that time.
For supported online payments, users may receive on-screen confirmation, dashboard updates, or digital receipt records after the payment is confirmed by the payment partner and internal verification flow.
If a user believes that access, activation, or payment confirmation has not been properly delivered, they should contact the school administration or our support team with relevant account and transaction details for review.
For delivery or service-access questions, please contact us at sales@shikshanetra.com or via the contact page.