This policy explains how fee payment reversals, cancellations, failed transactions, and refund requests are handled for ShikshaNetra-powered payment flows.
Effective date: July 9, 2026
This page is published as a public payment policy reference for parents, schools, and payment gateway compliance.
If a user exits the payment flow before authorization is completed, the payment is treated as cancelled or incomplete. In such cases, no successful collection should be assumed unless the transaction is later confirmed by the payment partner or bank.
If an amount is debited from the payer account but the status remains pending or failed in the app, the transaction may still be awaiting partner or bank confirmation. Users should wait for the final status update before retrying the same payment.
Where the bank marks the transaction as failed or reversed, the amount is usually auto-reversed by the payment partner or issuing bank according to their own processing timeline.
If a duplicate payment is made for the same fee by mistake and both transactions settle successfully, the user should contact the school administration or support team with the payment reference. After validation, the school may choose to adjust the excess amount against future dues or initiate a refund where applicable.
Refunds are not automatic merely because a user changes their mind after a successful authorized fee payment. Refund approval depends on the school's fee rules, the payment status, and verification of the original transaction.
Once a refund is approved, the actual credit timeline depends on the original payment source, payment partner, and banking system. Typical processing may take 5 to 10 business days, though some banks may take longer.
ShikshaNetra mainly provides software services and fee collection workflows. Physical product shipping is generally not part of the transaction unless explicitly stated by the school or service agreement.
For payment disputes, refund questions, or transaction verification, users should first contact the school administration with the student details, payment date, amount, and transaction reference. If further support is required, contact us at sales@shikshanetra.com.